Microsoft Dynamics CRM Spring 2014 Release Preview Guide

Following up the excitement of last night presentation about the key new features of Dynamics CRM 2013 in Q2 2014 release in Melbourne Dynamics CRM User Group by Mark Smith (@nzCRMguy). Microsoft also released the release preview guide.

This Q2 2014 release is highlighting lots of really amazing new features:

  • Microsoft Dynamics Marketing – major enhancement for marketing: Drag and drop visual Campaign Designer, Lead lifecycle management, Marketing Personalised Homepage, Scalable Email Marketing, Power BI for Marketing, Improved Sales & Marketing Connector (This Dynamics Marketing enhancement requires an extra Office 365 Procurement).
  • Updates on Sales Automation – Insights (puts real-time company and contact information from 30,000 sources into Microsoft
    Dynamics CRM), CRM Tablet App Enhancements
  • Customer Service – USD (Unified Service Desk – not US Dollar), Enterprise Case Management (SLA & entitlements, dynamic routing, KPI, case merge, parent child case, automated case creation, Define Status Reasons, Social Care, Service Management), CRM Tablet app –  Case Management.
  • Parature – Multi-Channel Care: portal, facebook portal, mobile app, real-time chat, Knowledge Management
  • Social Listening – Listen & Analyze, Monitor & Respond, Social Insights in Microsoft Dynamics CRM
  • Sandbox Environments (2 types of sandboxes are available: Minimal Copy & Full Copy) with the abilities: reset Sandbox to Factory Settings, Sandbox snapshot. On top of the sandbox environment, Admin also has the access to the New CRM Online Admin Center.

Aside from the new front-facing features there are also enhancement on the platform capabilities that enabling organizations to build, test and configure CRM deployments of all sizes.


  • CRM Package Deployment Tool
  • CRM Configuration Migration Tool
  • Updated Plugin Registration Tool
  • Visual Studio Toolkit enhancements
  • More PowerShell Support
  • New Windows Client API ( Microsoft.Xrm.Tooling.xxxx )


  • OAuth discovery specification to support ISV/office clients
  • GROUP AND/OR for workflows

Scale: Scaling Improvements in Async processing to handle very large workloads.

And again adding more compatible environments:

  • Windows 8.1
  • Internet Explorer 11
  • iOS7 Safari on iPad (web application)
  • iPad Air using Safari (web application)
  • Windows Server 2012 R2 (CRM server)
  • iPad Air using CRM for Tablets

Full details can be found on:

Once again, it is definitely an exciting journey for Dynamics CRM, Dynamics CRM is moving really fast and looking forward for the landing of this massive release.



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